We want your shopping experience here with us at Zoovillage to be as simple and secure as possible.

As an international customer, please keep in mind that we only offer service and support in English or Swedish.
Please send your questions/messages to us in English or Swedish.

In the menu to the left you will find answers to the most commonly asked questions when shopping with us.

You can contact customer service in any of the following ways:

1. Contact form or chat 
which you will find through the help button below to the right

2. Contact us by email at:

We will respond within 24 working hours after receiving your message/question, with the exception of weekends and public holidays.

Some questions may require us to investigate further; in cases like these, the response time may be slightly longer, but no longer than 72 hours

During sales and promotions, response times may be slightly longer due to the increased workload for customer service.